Tell us about your latest trip through RDU. We want you and all of our customers to have a great experience from the moment you park until you board your plane. RDU takes customer service very seriously. Thank you for everything Having a supportive colleague is what every employee desires in the workplace. I’ve been in and out and through over a hundred airports. Kudos An individual who prioritizes the team before self deserves utmost appreciation.
#CUSTOMER SERVICE KUDOS HOW TO#
Writes the customer, “This traffic officer is the poster boy for how to balance rules, enforcement and traveler goodwill. She has a great attitude and is always willing to take the time to get to know her customers.”Īnd one customer had great praise for one of our traffic control officers. One customer points out that due to her frequent travel, she has gotten to know many of the employees who work in Terminal 1.Ībout Betty, who works in AJ’s Tavern, she says, “She is a great person who has been a real joy to see every week. His work ethic is worthy of recognition.”Ī recurring theme among those nominated is that they get to know their customers, the frequent traveler. He is happy, has a great attitude and enjoys his job. Said one, “He will make a great manager for a company one day.
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Here are a few of my favorites from yesterday’s ceremony.Īlvin, who works at Enterprise Car Rental, received kudos from several customers who praised him for being helpful, professional and kind. Kudos is the only employee recognition platform to have multiple levels of recognition supporting appreciation and performance. This quarter nearly 200 employees were nominated by customers and employees for their kindness, patience and dedication to the highest level of customer service. Lydia Montalvo, pictured here with RDU Airport Director Mike Landguth, received a Thanks Again award for providing exceptional customer service to a frequent AirTran customer. Customer service teams play a crucial role in driving profitability in many industries, such as retail, hospitality, food service, and technology. Book your demo now Media Inquiries Submit a media inquiry. Yesterday morning, about 150 airline, shops, restaurant, rental car, Airport Authority and janitorial employees gathered in Terminal 2 for one reason: to celebrate customer service and their peers who exemplify it.Įach quarter, RDU hosts its Thanks To You ceremony, which honors employees from throughout the airport whose customer service has elevated our customers’ airport experience. Get a 1:1 personalized demo to see how Kudos can help your business.
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